Service Acts of Interlaken employee kindness!! (just in the past week, mind you!)
- An overseas guest obviously not used to or prepared for snow was trying to clean snow off of his rental car with a handkerchief. Our maintenance man plowing the parking lot took note of this, stopped and let the man borrow his scraper and helped him remove the snow from his vehicle.
- Winston noticed a young child sent out to clean off the family car. He was without gloves/mittens and trying very hard to keep his hands warm. Winston went to the front door and called him to come and borrow his gloves. He ran and took Winston’s gloves and when he was finished returned them to Winston with the biggest smile and thank you that he has ever received.
From a New Year’s Eve Guest: I’m not sure who it was, exactly, but a gentleman offered to bring a snack plate to our room after we left the bar early in the evening of New Year’s eve… what a nice touch! It was much appreciated, and very gracious!
A couple just arrived on a Romantic Interlude package, in between lunch serving hours of many restaurants – but not at Interlaken! Brandon just delivered a warm turkey club and some hot coffee to their room.
Kathy sent hot cocoa and warm cookies to a family that returned from skiing at Butternut all day. The next day she receives the cutest crayon-written thank you note from the kids.
Some couples were gathering in the lobby before our New Year’s Eve celebration, drinking champagne from plastic glasses. Kathy noticed, brought them some real champagne glasses from our restaurant along with some cheese and crackers. These couples have decided to return next year because of what Kathy did for them.
Let’s see if we can do something nice for you! Click here to visit our website so you can see all that Interlaken and this wonderful snowy area of Northwestern Connecticut have to offer you!